How to Register and Sign Up with Health Care Connect

Signing up for Health Care Connect

Health Care Connect registration is done by a nurse who will search for a doctor or nurse practitioner who is accepting new patients in your community.
Register for Health Care Connect online
Or register by phone at 1-800-445-1822 , Monday to Friday, 9am to 5pm.
About 88% of people who join the program find a family health care provider this way, however, joining Health Care Connect does not guarantee that:
a family health care provider will be found for you – those who need urgent care will be placed with a family health care provider first
one family health care provider can take your whole family


Who can use the program

To use Health Care Connect, you must:

  • not currently have a family health care provider
  • have a valid Ontario health card
  • have an up-to-date mailing address associated with your health card

How to join the program
You can sign up for yourself and your whole family or for someone else (with written permission).

To sign up for the program, you’ll be asked for you name, heath card number and some basic health information that will help determine your health needs.
There are two ways you can give this information and sign up:
Visit Health Care Connect online at any time
Call 1-800-445-1822 from Monday to Friday, 9am to 5pm

Your request will be given to a Health Care Connect nurse in your community and they will:

  • review your request
  • try to find you the right family health care provider in your community who is accepting new patients
  • contact you if a provider is found for you, and give you their contact information

Contact the provider that’s been found for you as soon as possible – if you choose not to make them your provider and want Health Care Connect to keep looking, you will have to register again

You can only join Health Care Connect if you don’t have a family health care provider. If you would like to use Health Care Connect to switch to a new family health care provider, you must first take yourself off the patient list of your current one. There are two ways to do this:
contact your family health care provider directly or call ServiceOntario – 1-888-218-9929  ( TTY: 1-800-387-5559 )

The advice and information contained in this article are for support purposes only.

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